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Beyond the CAN-SPAM Can You Pass an E-Mail Reputation Audit? (ClickZ E-Mail Delivery Column)  


Kirill Popov and Loren McDonald

The auditors are coming! The auditors are coming!

This time, they don't want your tax records. Instead, they'll scrutinize every nook and cranny of your e-mail policies and procedures to determine whether you're a reliable e-mailer or a despicable spammer.

Unlike your average trip to the tax collector, though, this audit can actually do you some good.

In recent years, anti-spam efforts have moved steadily away from domain and content blocking. Reputation management and accreditation by recognized white-hat agencies count more heavily toward getting your e-mail delivered.

Accompanying that movement are third-party auditing and accreditation firms that specialize in assessing your performance as an e-mailer based on your subscription, delivery, and privacy practices.

TRUSTe, Habeas, and Return Path/Bonded Sender are the best known of these firms. All three use a battery of tests and questionnaires that measure what you say you do as an e-mailer and how you perform in the e-mail space.

It's no simple chat over coffee. After you pass a preliminary certification quiz, Habeas scrutinizes your e-mail operations with over 50 questions.TRUSTe uses a 15-page self-assessment.


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