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"Marketing is the management process for identifying,
anticipating and satisfying customer requirements
profitably."
Marketing can also be described as the process
of planning, and directing the processes of identifying
and fulfilling the needs of individuals and organizations
through exchanges, which create superior value for
all parties and satisfy individual and organizational
goals.
Today it is fashionable to talk about the new economy
as our markets are characterized by hyper competition
and technologies are challenging every business.
Companies are adjusting their marketing practices
to meet new conditions like e-business and CRM.E-Commerce
has given a rise to E-Marketing, which describes
company effort to inform, communicate, promote and
sell its products.
Technology has the answer, views have been expressed
that an unrealistic expectation of power of technology
is the cause and there is no slowing to Information
Technology. The new technological capabilities has
led to launch various services like E-mail Marketing,
Online buying and various other customer centric
services.
The current market downtown presents challenges
and opportunities for better marketing strategies
and talking about Email Marketing, it by far is
the most important as well as the most common form
of online marketing. Why is it so important and
how has it developed as a powerful tool in the recent
years? The reason is simple because it is "EFFECTIVE".
It helps the user to identify with a particular
product or information.
A recent survey carried out by a famous portal dealing
with household products showed that 63% credited
Email Campaigns. In contrast, 38% mentioned banner
ads, and only 29% cited traditional advertising.
Getting people to subscribe to your email newsletter
or E-Campaign may be critical if you request too
much information on the subscription page or the
newsletter description is weak, you'll lose prospects.
If your estimate is high, you may want to revamp
your approach.
Here are a few tips to optimize list growth. This
list isn't all-inclusive and the goals aren't mutually
exclusive.
- " The Tone of your brand: what it is and
what it should be? "
What's the tone of the messages you send out?
There are three general answers to that question:
1) Serious, business-like, formal, dry; 2) Light,
breezy, personal, happy, cheerful, or; 3) (and most
likely) we have no idea - what are you talking about?
When you rent an opt-in e-mail program or a service
by a website which is to send mailers, they are
well thought-out, well designed, well planned and
well timed - or should be. But where do they fall
in the continuum between impersonal spam intent
on selling another CD of e-mail addresses, a formal
notification that your product has been known to
cause hazards in PC's,
Somewhere in there is the personality you express
with every message you send out. Good, bad or indifferent,
realize that the tone of your message is communicating
as much about your company as the offer you're sending
out. Top advertising and marketing people decide
on the image they want to project, and do their
best to be consistent. Likewise Customer service
people should also follow their lead.
- RSVP (Response Soon With Pleasure)
How quickly you respond makes a huge impression
on the other side of the screen. Scoring maximum
personal points, for responding fast. To the customer,
is quite a task if not paid heed to?
If they're trying to buy an eveningwear from your
Web site, an hour may be too long. While, you should
never let e-mail sit unanswered for more than 24
hours, answering sooner is always better than later.
An instant auto-response, that bounces back telling
you that your message was received aren't necessarily
a positive brand experience either. Especially if
it has the feeling of those awful messages on hold
about how important your call is and would you please
hold for the rest of your life.
If e-mail languishes, unanswered within your company,
the possible reactions are that your e-mail doesn't
work, your organization isn't bright enough to make
it work, you're too busy at the moment, or you simply
don't care about your customers at all.
- The Personality Database
Are you formal? Curt? To the point? Does your e-mail
look like guard on heels protecting the firm from
liability claim? Does your messages include sentiments
of concern? Do they show a sincere interest in the
customer as an individual? Do you have a collection
of answers to frequently asked questions that you,
your sales people, and your customer service representatives
draw from to help speed their response time? Who
writes those? What personality do they project?
Are your messages chatty? Casual? Personal? Do they
give the impression that your company is open, friendly
and genuinely interested in you is customers' well
being?
Discuss the image you want your customers to have
of the company and decide which perceived personality
traits are the most important. Then outline a policy
that communicates this image to those in your firm
who communicate through e-mail. Give them some tools
that will help them reflect those traits. Write
a bunch of sample copy to show them what you mean.
Finally, and perhaps most important, randomly monitor
the e-mail communications that go out. You might
be able to pick a couple of bad apples out of the
barrel just in time. The most common mistake made
by Web builders is thinking the on-going relationship
is a one-way street. Internet is a communication
medium but often overlooked as a broadcasting medium
which means people fail to exchange ideas, and just
spray them out.
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